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AI automation · van Jango Studio of Martial Arts

Hollie, the AI receptionist for a martial arts studio

A custom AI voice receptionist that answers the studio's calls about classes, memberships, schedules, and programs, handling roughly 95% of inquiries without a human transfer. Still running today.

Retell AIGPT-4.1Twilio
hollie · how it works
How Hollie works: incoming call, answered directly for ~95% of inquiries, with name capture, staff SMS summaries, and smart transfer for edge cases
retell · agent configuration
The agent build in Retell: persona rules, speaking style, and call functions

The problem

The front desk of a busy studio is a phone that never stops: the same questions about classes, schedules, and memberships, all day, between actually teaching.

Every call that went unanswered during class time was a prospective member who might not call back.

What we built

We built Hollie: a warm, on-brand conversational persona that answers around the clock. She handles about 95% of inquiries herself, captures the caller's name, texts staff a summary of every call, and transfers the genuine edge cases to a human.

The owner now describes her as an integral part of the team, and she has been running the front desk ever since.

The result

About 95% of calls handled without a human

~95%

of inquiries handled end to end

24/7

call coverage, no voicemail

live

still running for the studio today

What the client said

In one word...WOW! This system has made my life so much easier! Adam and Noah set up my system exactly how I needed it to work for my business and my members. Our assistant, Hollie, has truly become an integral part of our team! I have recommended this system to everyone I know, and I will continue to recommend it. If you need your days to be even a little bit easier, then get SixFlow to set up your system now! Thanks, Adam and Noah!
Aimee Van VlackBusiness Manager/Owner, van Jango Studio of Martial Arts

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